Terms & Conditions

Terms & Conditions

1.The website & schedule own by Prasanna Purple is referred as "Prasanna Purple" and "customer" is the one who is doing web transaction like booking tickets, cancelling tickets, reprint of ticket or any transaction related to booking. “Third Party” refers to schedule which are not owned by Prasanna Purple

2.The arrival and departure times mentioned on the ticket are only tentative timings. However the bus will not leave the source before the time that is mentioned on the ticket.

3.Cancellation charges of other Third party operator will be displayed while making the cancellation, as it changes from time to time. (After Departure No Refund). Third party schedule are schedules shown in non purple background and schedules not been operated by Prasanna Purple

4.Cancellation charges for schedules of Prasanna Purple

a. Departure Time (first pickup of the route) & Refund percentage
Within 0 - 4 Hours : No Refund
Above 4 : Hours 15% cancellation charges
b. After Departure No Refund.
c. Schedule Departure Time, is taken as first pickup point time of the schedule.

Diwali Cancellation Policy | 21 October 2016 to 06 November 2016

(For Schedule only operated by Prasanna Purple)
Time from Date of Journey & Time Cancellation Charges
0 – 24 hrs No Refund
Above 24 hrs 15%
No Cancellation Is Allowed For Journey Date
Between 21 October 2016 to 06 November 2016 within 12 hours of your journey time.

5.Date and time change is not permitted

6.It will take 7 -10 working days to get your "Refund money" back to your account.

7.Passengers are required to furnish the following at the time of boarding the bus:

a. A copy of the ticket (A print out of the ticket or the print out of the ticket e-mail).

b. Identity proof (Driving license, Student ID card, Company ID card, Passport, PAN card or Voter ID card).

8.Prasanna Purple is not responsible for

Bus not departing / reaching on time The bus operator canceling the trip due to unavoidable reasons
The baggage of the customer getting lost / stolen / damaged
The bus operator changing a customer’s seat at the last minute to accommodate a lady / child
The customer waiting at the wrong boarding point (please call the bus operator to find out the exact
boarding point if you are not a regular traveler on that particular bus)
The bus operator changing the boarding point and/or using a pick-up vehicle at the boarding point to
take customers to the bus departure point

Third party bus operator’s employees being rude

Third party bus operator’s bus seats etc not being up to the customer’s expectation

9. In case of Air Conditioning / Video failure before departure, no refund or cancellation will be made

10. Ticket purchased through the web should be cancelled only through the web by passengers

11. We as a merchant is not responsible for bank details provided during booking, since such information is processed on secure bank website.

12. The maximum liability of Prasanna Purple will be upto the ticket amount

13. Subject to the Pune Jurisdiction only

14. Management of Prasanna Purple, has the right to change or modify the rules without prior notification.

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