Terms & Conditions
Additional Information
Use your PNR No for all communication with
Prasanna Purple Mobility Solutions Pvt. Ltd.. Your PNR No. serves as confirmation of ticket
status.
Carry a print out of this e-ticket and Present it to the bus counter at time of
check in.
Carry photo identification, you will need it as proof of identity while checking
in.
By use of online booking facility on this site, customer grants his consent to site
to allow contact him/her by SMS, email or phone. Customer’s contact details are
not shared with anyone as per privacy policy.
Boarding of Passengers
Passengers shall report at the boarding point at least 15 minutes prior to the scheduled
departure time. Passengers who do not report on time will be termed as NO-SHOW passenger
and will be denied boarding and Not entitled for any refund of the ticket amount
any how.
Prasanna Purple Mobility Solutions Pvt. Ltd.
reserves the right to deny boarding to passengers who are under the influence of
alcohol or owing to any misconduct of behavior/critically ill/stretcher borne which
may not be deemed safe for travel by
Prasanna Purple Mobility Solutions Pvt. Ltd..
Photo Identification
Passenger shall present valid e-Ticket along with a valid photo identity card of
at least one of the passengers of the group issued by one the government authority
otherwise they will be denied boarding and not entitled for refund.
Baggage
Passengers should not carry any goods like weapons, inflammables, firearms, ammunition,
drugs, liquor, smuggled goods etc and any other articles that are prohibited under
law. Maximum baggage allowed per passenger is 15 Kg, Excess baggage will be charged
as per
Prasanna Purple Mobility Solutions Pvt. Ltd.
rules.
Prasanna Purple Mobility Solutions Pvt. Ltd.
shall not take responsibility in the event of loss or damage to the passenger luggage.
Prasanna Purple Mobility Solutions Pvt. Ltd.
reserves the right to disallow any excess baggage carried by the passengers.
Prasanna Purple Mobility Solutions Pvt. Ltd.
highly recommends that you remove all valuables (cameras, jewelry, money, electronics,
perishables, etc) and medication from your luggage. In case, the passenger decides
to carry any valuables against the above advice they will do this at their own risk
and shall not hold
Prasanna Purple Mobility Solutions Pvt. Ltd.
responsible for any pilferage/ damage etc. to such valuables.
Prasanna Purple Mobility Solutions Pvt. Ltd.
assumes no liability for wear and tear to luggage any guest with medical condition
or history will travel at his / her own risk and consequences.
Delay of Service
Prasanna Purple Mobility Solutions Pvt. Ltd.
may delay a bus without any prior notice in case of circumstances beyond its control.
In such circumstances
Prasanna Purple Mobility Solutions Pvt. Ltd.
delays a bus more than 2 hours.
Prasanna Purple Mobility Solutions Pvt. Ltd.
may reschedule the journey on the next
Prasanna Purple Mobility Solutions Pvt. Ltd.
service in the same sector subject to availability without any extra charge based
on the passenger's conveyance or enable the full refund of the ticket as paid by
the passengers. The passenger will have to cancel or reschedule the ticket before
the departure of the delayed service else the ticket will become a NO-SHOW and will
not be entitled to any refund or reschedule.
Prasanna Purple Mobility Solutions Pvt. Ltd.
is not responsible for the delays caused en route due to unavoidable circumstances
like traffic jams etc.
Cancellation Policy
| Cancellation Cut off Time | Cancellation Return Amount |
|---|
- Partial Cancellation Is Not Possible.
- Ticket Cancellation Can Be Before 12 of Journey From Pickup Time.
- It Is Rights Of Prasanna Purple Mobility Solutions Pvt. Ltd. To Change Cancellation Policy Any Time Without Prior To Notice
- Bookings from this site will be eligible for cancellation through Cancellation Form on this site only. No cancellation request will be entertained by any branch or agent office.
|
No further arguments will be taken into consideration.
Prasanna Purple Mobility Solutions Pvt. Ltd.
may cancel a service without any prior notice in case of circumstances beyond its
control.
In such circumstances
Prasanna Purple Mobility Solutions Pvt. Ltd.
shall either reschedule the journey for travel on the next
Prasanna Purple Mobility Solutions Pvt. Ltd.
service in the same sector, Subject to availability without any extra charge based
on the passenger's conveyance or enable a full refund of the ticket as paid by the
passenger and shall be under no further liability to the passenger.
Passenger may cancel their ticket minimum
12
before the Pickup time.
The passenger will be required to collect the refund from the point of purchase.
Breakdowns
In case of any breakdowns in route,
Prasanna Purple Mobility Solutions Pvt. Ltd.
will refund the amount on a prorate basis at the
Prasanna Purple Mobility Solutions Pvt. Ltd.
booking counters situated at the origin or destination of the journey.
Prasanna Purple Mobility Solutions Pvt. Ltd.
will not make any alternate arrangements of travel for breakdowns en route.
Prasanna Purple Mobility Solutions Pvt. Ltd.
is not responsible for any breakdowns of audio, video and air conditioning equipment
en route or in the middle of the journey.
Pets
Prasanna Purple Mobility Solutions Pvt. Ltd.
does not allow any pets on board its service.
Contact Information
Prasanna Purple Mobility Solutions Pvt. Ltd.
Helpline (08:00 AM To 11:00 PM):
020-67186800
Prasanna Purple Mobility Solutions Pvt. Ltd.
Customer Support Email (Response Time 3 Working Days):
businfo@prasannapurple.com